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If you need support outside of these hours, please read /wiki/spaces/IKB/pages/14402456870. Note that this page is only accessible to Linaro staff.
Escalation
In the hopefully rare occurence that you are not receiving a fast enough response or resolution to your issue, please use the following methods to escalate your issue:
During the support hours mentioned above, send a message to the #help-it channel on Slack, mentioning your ticket reference. This is the fastest way to get the attention of IT staff.
Outside of the support hours, please follow the instructions on the /wiki/spaces/IKB/pages/14402456870 page. Please only do this if you absolutely cannot wait until UK support hours for a response.
Supported Services
If you are unsure whether a system or service is managed by the Information Services team or by the Systems team, please look at https://dash.linaro.org/.
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