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If you need support outside of these hours, please read /wiki/spaces/IKB/pages/14402456870. Note that this page is only accessible to Linaro staff.

Escalation

In the hopefully rare occurence that you are not receiving a fast enough response or resolution to your issue, please use the following methods to escalate your issue:

  1. During the support hours mentioned above, send a message to the #help-it channel on Slack, mentioning your ticket reference. This is the fastest way to get the attention of IT staff.

  2. Outside of the support hours, please follow the instructions on the /wiki/spaces/IKB/pages/14402456870 page. Please only do this if you absolutely cannot wait until UK support hours for a response.

Supported Services

If you are unsure whether a system or service is managed by the Information Services team or by the Systems team, please look at https://dash.linaro.org/.

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