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If you have a question, a request or problem that you think IT Services can help you with, here is a short guide as to different options and when you should use which. |
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There will be exceptions to those hours, e.g. public holidays, illness, etc., but we will endeavour to maintain as normal and consistent a support window as possible.
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Upcoming dates affecting support hours:
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Our support SLA is:
- First response to tickets within 14 hours for general issues (working hours as above).
- First response to tickets within 2 hours for degraded service issues (working hours as above).
- First response to tickets within 15 minutes for business critical issues (24/7).
- First response to tickets within 24 hours for all other issues (24/7).
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