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If you have a question, a request or problem that you think IT Services can help you with, here is a short guide as to different options and when you should use which. |
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- First response to tickets within 14 hours for general issues (working hours as above).
- First response to tickets within 2 hours for degraded service issues (working hours as above).
- First response to tickets within 15 minutes for business critical issues (24/7).
- First response to tickets within 24 hours for all other issues (24/7).
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Due to the wide variety of requests received by IT Services, we cannot commit to a time to resolution.
If you need support outside of these hours, please read /wiki/spaces/IKB/pages/14402456870. Note that this page is only accessible to Linaro staff.
Supported Services
IT Services is responsible for the following services:
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