Many departments in Linaro use Service Desk to provide a support channel. Before contacting someone by email, you may want to review the Support Portals to see if there is an option there that meets your needs.
If you are uncertain as to who to contact or how to contact them, please use IT Support
...
Here is some more detailed information about support for IT issues you may be having. We will do our best to give you appropriate guidance on how to proceed.
IT Support
| Note |
|---|
If you have experienced a breach, malware infection or leak of credentials, please contact IT Support immediately. |
If you are looking for the answer to a question, have you checked the content on Confluence? The Search box (top right of the web page) can help if you aren't sure how to navigate around the web site.
...
If you need support outside of these hours, please read /wiki/spaces/IKB/pages/14402456870. Note that this page is only accessible to Linaro staff.
Escalation
In the hopefully rare occurence that you are not receiving a fast enough response or resolution to your issue, please use the following methods to escalate your issue:
During the support hours mentioned above, send a message to the #help-it channel on Slack, mentioning your ticket reference. This is the fastest way to get the attention of IT staff.
Outside of the support hours, please follow the instructions on the /wiki/spaces/IKB/pages/14402456870 page. Please only do this if you absolutely cannot wait until UK support hours for a response.
Supported Services
If you are unsure whether a system or service is managed by the Information Services team or by the Systems team, please look at https://dash.linaro.org/.
...