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If you can't find the answer, or if you've got a request or problem that you need assistance with, the preferred way to ask for help is via Linaro's Service Desk. If you can't access that, you can email your request or problem to it-support@linaro.org. Please do not CC anyone at IT when sending email to it-support@linaro.org and please do not email us directly to ask for help. All support requests have to be handled as support tickets.
Please note that IT Services are gradually introducing have introduced some automated requests, i.e. where the request can be fulfilled automatically if appropriate. These are documented /wiki/spaces/IKB/pages/14324303332as a reminder of what can be done through the Service Desk web interface rather than asking for help by email. In addition, you can easily identify the automated request types when looking at the portal because they have (A) at the end of their name.
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