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IT Services generally provides support during working days between 98:00 30 and 2317:30 UTC. Those hours will adjust slightly as the US and the UK go goes into and out of daylight savings.
There will be exceptions to those hours, e.g. IT staff taking vacation, public holidays, illness, etc. If, for example, there is no availability in the UK (e.g. for a public holiday), support hours will reduce to 15:00 to 23:30 UTC. Similarly, if there is no availability in the US, support hours will reduce to 9:00 to 17:30 UTC.
At all times, IT Services provides a best effort service. We do not normally check the ticketing system or work email outside working hours unless with prior agreement, e.g. to provide support over a specific weekend during a high visibility release cycle.
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Service status for Google's Apps platform can be found on Google's App Status Dashboard.
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