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If you have a question, a request or problem that you think IT Services can help you with, here is a short guide as to different options and when you should use which. |
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- If you have a quick question and work for Linaro, try our Slack channel: https://linaroltd.slack.com/messages/it-help/. However, be prepared to be asked to ...
- Submit a request via Linaro's Service Desk.
- If you can't access that, you can email your request or problem to it-support@linaro.org. Please do not CC anyone at IT when sending email to it-support@linaro.org and please do not email us directly to ask for help. All support requests have to be handled as support tickets.
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- First response to tickets within 14 hours for general issues (working hours as above).
- First response to tickets within 2 hours for degraded service issues (working hours as above).
- First response to tickets within 15 minutes for business critical issues (24/7).
- First response to tickets within 24 hours for all other issues (24/7).
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