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If you have a question, a request or problem that you think IT Services can help you with, here is a short guide as to different options and when you should use which. |
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If you can't find the answer, or if you've got a request or problem that you need assistance with, the preferred way to ask for help is via Linaro's Service Desk. If you can't access that, you can email your request or problem to it-support@linaro.org. Please do not CC anyone at IT when sending email to it-support@linaro.org and please do not email us directly to ask for help. All support requests have to be handled as support tickets.
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- First response to tickets within 14 hours for general issues (working hours as above).
- First response to tickets within 2 hours for degraded service issues (working hours as above).
- First response to tickets within 15 minutes for business critical issues (24/7).
- First response to tickets within 24 hours for all other issues (24/7).
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Service status for Google's Apps platform can be found on Google's App Status Dashboard.
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