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If you have a question, a request or problem that you think IT Services can help you with, here is a short guide as to different options and when you should use which. |
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IT Services generally provides support during working days between 8:30 and 17:30 UTC. Those hours will adjust slightly as the UK goes into and out of daylight savings. So, for example, if the UK is in daylight savings, the hours will be 8:30 to 17:30 UTC+1.
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:30
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UTC+1.
There will be exceptions to those hours, e.g. public holidays, illness, etc., but we will endeavour to maintain as normal and consistent a support window as possible.
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- First response to tickets within 14 hours for general issues (working hours as above).
- First response to tickets within 2 hours for degraded service issues (working hours as above).
- First response to tickets within 15 minutes for business critical issues (24/7).
- First response to tickets within 24 hours for all other issues (24/7).
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IT Services is responsible for the following services:
- Linaro Login
- discuss.96boards.org
- lists.96boards.org
- bamboo.linaro.org
- bitbucket.linaro.org
- cards.linaro.org (archived Jira server)
- collaborate.linaro.org
- fileserver.linaro.org
- hackbox2.linaro.org
- ircproxy.linaro.org
- link.linaro.org
- lists.linaro.org
- pastebin.linaro.org
- people.linaro.org
- projects.linaro.org
- search.linaro.org
- servicedesk.linaro.org
- wiki.linaro.org
Everything else is likely to be managed by the System Technologies team and Jira issues can be created at https://projects.linaro.org/browse/LSS.
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