If you are having problems with a Linaro Mailman 3 server and the information below does not help, please email it-support@linaro.org for assistance. Please provide the URL of the Mailman server and as much information as possible regarding the problem.

Can’t sign in

As explained in https://linaro.atlassian.net/wiki/spaces/IKB/pages/28670590980, there are three ways to authenticate with Mailman 3:

1. A Mailman 3 account

2. Google authentication

3. Linaro Single Sign-on (SSO)

For option 1, if you cannot remember your password, there is a “Forgot Password?” link displayed on the “Sign In” page. Clicking on that will allow you to specify your email address and then receive an email to allow you to reset your password.

For options 2 and 3, you should be authenticating with your Google or Linaro Login password respectively if you have not previously authenticated with Google or Linaro Login.

Unsubscribing from a list

If you want to unsubscribe from one or more lists on a Linaro Mailman server:

1. Sign in to the appropriate Mailman server

2. Click on your profile icon in the top right corner and click on “Mailman Settings”

3. You will now see all of the lists that you are subscribed to. Click on the list from which you want to unsubscribe

4. Click on the red “Unsubscribe” button

Deleting your account

If you no longer want to subscribe to any of the lists on a given Linaro Mailman server, it is possible to delete your account, which will automatically unsubscribe you.

To do this:

1. Sign in to the appropriate Mailman server

2. Click on your profile icon in the top right corner and click on “Account”

3. Click on the “Delete Account” tab

4. Click on the red “Delete Account” button

Cannot administer lists

If you do not see any administration options when you click on a list name (see https://linaro.atlassian.net/wiki/spaces/IKB/pages/28671672475), it may be because the email address on record for the list administrator includes “+” and some additional characters. Mailman 3 needs to match email addresses precisely for administrative control to be provided.

There are two possible solutions:

1. Email IT Services with a list of the lists that you think you administer and ask them to remove the “+” section of the email address or

2. Add the “+” version of the administrator email address to your account (see https://linaro.atlassian.net/wiki/spaces/IKB/pages/28670590980/Signing+In#Linking-Additional-Email-Addresses) for details.